Privacy

Commercial Real Estate Services (CRS) is a full service commercial real estate company servicing the Canmore, Banff and Exshaw corridor. We facilitate new and existing businesses with their commercial real estate needs, be it offices, warehousing, retail outlets, production facilities or the marketing of their holdings. As part of this, we collect and use relative business necessary for effective operations. We do not share this information with outside groups without express permission.

CRS recognizes the importance of protecting your privacy. We operate on the basis of a Privacy Policy that guides that handling of the personal information we collect. Our policy is consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and applicable privacy legislation. CRS reserves the right to change our policy and it may be updated periodically. These changes may affect our use of your personal information. Please check for changes regularly.

The following is a brief summary of our privacy practices:

Privacy Statement
This policy deals only with personal information handled by CRS. Personal information identifies a specific individual and business contact information[2]. The following explains how we handle your personal information.

Accountability
CRS is accountable for all personal information under its control.

Privacy Officer
Any questions about our handling of personal information should be directed to our Privacy Officer. Please see below for more information about the process for referring questions regarding your personal information.

Purpose of Personal Information
We may collect or store personal information for the purposes of:

  • Marketing the sale or purchase of real estate property.

  • Completing the required information for all contracts as required by law.

  • Identifying and analyzing trends, issues, gaps, and opportunities for products and services within our community – For example, identifying the number of new businesses starting in the community, or establishing local vacancy rates.

  • Communicating CRS services and activities, and key economic information. It will be important to establish strong links with the public and private sector to engage in activities of value to you and this community; for example newsletters and activity alerts.

  • Gaining your input and feedback into our programming to ensure continued improvement; for example, a process to gain input into the development of our annual and long-term business plans.

  • Processing and administering the above, or other purposes, as necessary.

On-Line Information Collection
CRS operates an interactive website, www.canmorecommercialrealestate.com. In general, you can visit CRS’s website without revealing any personal information about yourself. When you visit this website, the CRS web server automatically collects a limited amount non-identifying information about your online visit for statistical purposes regarding how our visitors interact with us online. These statistics contain no personal information ("personal information" as defined by the CSA Model Code) and are used only by CRS staff. The information collected from your visit is as follows:

  • The Internet domain and Internet Protocol (IP) address from which you access this website;

  • The type of browser and operating system used to access CRS's website;

  • The date and time you access CRS’s website;

  • The pages you visit on CRS’s website; and

  • The address of another website link, if any, that brought you to CRS’s website.

CRS collects and uses this information in an aggregate manner to help make our website more useful and to help us better understand how people are using this website.

We will collect further information, only for the uses stated at that time, and with your permissions. All further information will be subject to our privacy policy as outlined. We will not use personal information for any purpose other than that identified at or before the time of collection.

Consent
CRS seeks consent for all personal information we collect, use and / or disclose prior to, or at the time of, collection. If you have voluntarily provided information, you have consented to the collection, use and / or limited disclosure of your personally identifiable information as described in this privacy policy. As required by law, we will not use your personal information for any purpose other than that for which you have consented. Should we require personal information for a new purpose, we will contact you to seek consent for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information
We do not collect, use or disclose personal information of individuals except when you give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for us to proceed with a request for information, or provide you with a product or service. In such cases, we will provide you with a description on the information we need. In all cases, CRS limits the amount and type of information collected to only that which is required to provide you with the requested information, product, or service. We collect only information that is voluntarily provided by you and undertake that such information will be kept strictly confidential.

We retain personal information only as long as is necessary to provide you with the requested product, service or information and then delete or destroy this information as appropriate to do so.

In some cases, legal reporting and retention requirements require us to retain information for a specific amount of time. 

CRS may transfer information to service providers where information processing is outsourced in the course of certain administrative procedures or services. Where personal information is transferred to a service provider for processing, we require that provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us.

Any personal information that we keep is kept in such a manner as to ensure its security and confidentiality at all times.

Safeguarding Personal Information
We respect the privacy of business registry members, CRS partners, website visitors and Internet users, and will protect that privacy as vigorously as possible. We store personal information in electronic and physical files that are secure. Our security measures include:

  • Computer System Firewall

  • Virus Protected Software

  • Private file storage

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.

Accuracy of and Access to Personal Information Collected
We make every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. We do not routinely update personal information. Also on written request you may view or edit your personal information as collected and currently stored by our office. We will inform you of what personal information we have, what it is being used for and, wherever possible, to whom it has been disclosed.  In your letter please specify the following information: your name, complete contact information, business or organizational affiliation, business or organizational contact information and the nature of your request, including whether you wish to edit or simply view the information, or inquire as to its use and/or disclosure. We will reply to your request within sixty days after receipt of the request, or if we are not able to respond within this time period, we will send you a notice of extension. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.